About Us
Mission Statement:
T
o develop long-term relationships with our customers and to adjust our development plans to suit our customers’ needs. We view ourselves as partners to the customer and an extension to the customers’ resources.
Our success is inextricable from that of our customer. We are highly motivated in making the customer successful and we base our own success yard-stick on how successful we make our customer.
Our Business
W
e provide unique solutions for industrial automation, process measurements automation, embedded and applications software for process measurements.
Market Segments
W
e serve several industries such as the steel, metal, food, chemical, packaging, hotel, banking and educational industries in Egypt and the Arab world.
Why Choose Us?
We hate factory downtime as much as you, and we do everything we can to ensure all our customer’s products have the highest possible uptime for their productivity! We are so confident, we offer a one year guarantee on all our products. That isn’t all we guarantee though. We also guarantee the response time of our tech support to ensure you always get a fast response to your problems.
We spend months devising, developing, optimizing and testing ourselves each new solution we implement. All of our systems are created in-house by the very same people that operate, support and continue to improve them afterwards. We are never satisfied with “good enough“. Our hands-on approach is the most effective way to ensure our products’ and service’s quality.
We all know how frustrating it can be to have a problem and not get the support you deserve. At Western Mechatronics, service is our highest priority! Our expert team is here to help you and we strive to provide the best customer service possible. If you have a problem we will investigate it, find a solution, test the solution, and then send you a full explanation.
We value our customers and do everything possible to ensure their happiness. That is our promise. We hope to have you as a customer soon and please let us know if you have any questions.
We’ve gained a reputation as a reliable and honest company in the last 25 years with most of our customers coming from referrals.